Chicken Woes and Customer Blues: A KFC Saga of Ignorance

I want to share an enlightening and somewhat hilarious experience I had at KFC during what should have been a simple lunch escapade. Brace yourselves for a tale of fried chicken, communication mishaps, and the perplexing disappearance of customer service values.

Picture this: A customer, armed with an insatiable hunger for some finger-lickin' goodness, goes into KFC. The ordering process at the kiosk? Flawless. The crowd? Non-existent. Everything's smooth sailing until I uttered those fateful words: "Just the chicken breast, please."

To my amazement, my polite request for a breast-only ensemble was met with stone-faced silence from the dynamic duo behind the counter. Maybe chicken breasts are the unicorns of KFC, I pondered. But no, it seems I was dealing with the Houdinis of the fried chicken world, as they magically vanished into a realm of mutual indifference and fried chicken fascination.

Not knowing if they hear me, again, I attempt to pierce through their chicken-centric trance, I graciously increase my vocal amplitude. The response? "Not enough chicken breast," declared from afar, without turning around to look at me.

The Social Conundrum:

Well, before you think this is just another fast-food complaint, let's reflect on a more profound issue. It's not merely about the elusive chicken breast but the state of our society. Are we witnessing a decline in communication skills, a surge in self-centeredness, and a general disregard for others' basic expectations?

The perpetrators in this case were not ancient relics but spry individuals in their 20s. In an era of advanced technology and kiosk-driven orders, their responsibility seemed to vanish faster than a bucket of original recipe. Was it a lack of critical thinking, sheer indifference, or a disdain for the art of customer interaction? The plot thickens.

These incidents beg the question: Are they aware they represent a global brand? Customers don't owe them a chicken dance; they're there to fuel the fast-food economy. Ignorance may be bliss, but in this context, it's downright scary.

What's Next?

So, what do we do about this? Is it a symptom of a larger societal ill? How do we reignite the flames of communication, consideration, and common sense? I leave you with these questions, pondering the state of our chicken-loving, communication-challenged world.

In the grand scheme of things, my quest for a simple chicken breast unveiled a deeper truth. Let's hope the next time I visit KFC, the staff has found their voices and, perhaps, my beloved chicken breast. Until then, stay crispy, my friends.

Review for Dahmakan: Malaysia Food Delivery

Dahmakan

You may have heard about 'dahmakan' by now. They claimed to specialise in chef-made food delivery to your doorstep. As I have tried other food delivery services like Foodpanda and Grab food, so why not giving it a try too. Furthermore, I was being offered a first-time user voucher worth RM48 at RM20 by their promoters at Berjaya Times Square, Kuala Lumpur. Sounds like a good deal right? Basically, they are giving out around 58% discount to try their food for the first time.

Here are some facts about their products and service:

• Dahmakan is different from other food delivery providers. They have their own chefs preparing the food by themselves using their own packaging. So basically you can only order from their selected daily menu, not from any other restaurants out there.
• Their menu is based on a daily basis and first-come-first-serve basis. Meaning, every item have a limit (users will not know what is the quantity available) per day. These items can be sold-out if there is high demand or towards later of the day.
• You are allowed to pre-book your meal a few days in advance. Just need to choose the items, indicate the time of delivery and location. Payment can be made via credit card, Boost and even pay upon delivery.

Now, this is my review:

• I tried to pre-book a meal for 2 days in advance and paid by Boost via the dahmakan app. Everything runs smoothly and I got email notification of my order. My pre-set delivery time was 12.20PM - 1.20PM. Take note that the options given were all with 1-hour range. At first, I didn't bother much because my experience with other food delivery providers was always early.
• Until the day of delivery, I realised that they have changed my delivery time to 1.25PM - 1.40PM. After a while, I received a notification stating there is a delay. As a typical consumer, I would expect to have my meal within the pre-set time and this delay for a pre-booked meal is not acceptable.
  
• Then I tried to contact their customer service, but there was no reply. I waited for so long until I gave up. The waiting time keeps changing from 15 minutes, 8 minutes, 6 minutes then 7 minutes...
  
• I cannot cancel my order and I cannot go out to get my lunch but to wait for the meal to arrive. Luckily I do not have any appointments during these hours. Can't imagine if other customers who have fixed lunch hours and the delay could cause them to rush for their work.
• Waited until 1.20PM, the dahmakan staff called and asked me to collect the meal myself at the roadside. Seems like they cannot deliver to the office, despite having the option in the app to drop the meal at my office reception. Again, luckily my job is flexible enough to go out of the office anytime and pick up my meal.

  

  The meal was cold when it arrived. 



Coconut Jelly for RM3.80

• This is the meal I ordered, Salted Egg Buttered Chicken with Rice for RM14.90. Delivery charges of RM3 are waived with minimum order of RM18. So, I add on a Coconut Jelly for RM3.80. In total, my lunch with dahmakan cost RM18.80. I think this is $$$$$ costly but glad I got discount credits for trying this. What do you think?
• By the way, I nearly forget to mention this too. The rice was wet and sticky, not sure why but maybe over-cooked... I hope Chef Wong saw my feedback from the app.

There you go, my very own review based on my experience only. I do not intend to promote nor comment on their products because this here is 'Choesay - Simply Say Something'.

Lastly, if you want to give it a try, first get a promotional voucher or discount credits :)

Are you happy with the Customer Service?

What is Customer Service?

I was downtown last week, walking around Bukit Bintang and doing some shopping in Pavilion KL and KLCC. I was shocked to experience our own very own customer service in some of the shops. Not a very pleasant experience but there are also some good ones.

The customer service in some of the retail shops was very poor. The promoters hardly welcome any customers. Sometimes they do greet the customers but were very mechanical. If you are lucky, they will notice you walking in or seeking help. Some, choose to ignore the customers.

So what are they doing in the shop?

The smartphone is their best companion at work now. They choose to concentrate on whatever they are doing with their phone rather than serving the customers. They don't even look happy when I asked them about their products, showing me the look as I have interrupted them. I just wonder who is the customer?!

Another incident I had when I approach a promoter at one of the China-based smartphone brands in KLCC. He advised me to go to their website to find out more about the specification of the model I inquire for. I think this is one of the reasons why many prefer to buy online as they don't have to feel disappointed with the services at the retail shop.

If employers are serious about their business and are customer-oriented, it is time to re-examine your customer service, especially at the storefront. Something simple can change the entire service culture of the business. Watch this: What Steve Jobs Learned From The Ritz-Carlton by Forbes