Showing posts with label fried chicken. Show all posts
Showing posts with label fried chicken. Show all posts

Wednesday, December 13, 2023

Chicken Woes and Customer Blues: A KFC Saga of Ignorance

I want to share an enlightening and somewhat hilarious experience I had at KFC during what should have been a simple lunch escapade. Brace yourselves for a tale of fried chicken, communication mishaps, and the perplexing disappearance of customer service values.

Picture this: A customer, armed with an insatiable hunger for some finger-lickin' goodness, goes into KFC. The ordering process at the kiosk? Flawless. The crowd? Non-existent. Everything's smooth sailing until I uttered those fateful words: "Just the chicken breast, please."

To my amazement, my polite request for a breast-only ensemble was met with stone-faced silence from the dynamic duo behind the counter. Maybe chicken breasts are the unicorns of KFC, I pondered. But no, it seems I was dealing with the Houdinis of the fried chicken world, as they magically vanished into a realm of mutual indifference and fried chicken fascination.

Not knowing if they hear me, again, I attempt to pierce through their chicken-centric trance, I graciously increase my vocal amplitude. The response? "Not enough chicken breast," declared from afar, without turning around to look at me.

The Social Conundrum:

Well, before you think this is just another fast-food complaint, let's reflect on a more profound issue. It's not merely about the elusive chicken breast but the state of our society. Are we witnessing a decline in communication skills, a surge in self-centeredness, and a general disregard for others' basic expectations?

The perpetrators in this case were not ancient relics but spry individuals in their 20s. In an era of advanced technology and kiosk-driven orders, their responsibility seemed to vanish faster than a bucket of original recipe. Was it a lack of critical thinking, sheer indifference, or a disdain for the art of customer interaction? The plot thickens.

These incidents beg the question: Are they aware they represent a global brand? Customers don't owe them a chicken dance; they're there to fuel the fast-food economy. Ignorance may be bliss, but in this context, it's downright scary.

What's Next?

So, what do we do about this? Is it a symptom of a larger societal ill? How do we reignite the flames of communication, consideration, and common sense? I leave you with these questions, pondering the state of our chicken-loving, communication-challenged world.

In the grand scheme of things, my quest for a simple chicken breast unveiled a deeper truth. Let's hope the next time I visit KFC, the staff has found their voices and, perhaps, my beloved chicken breast. Until then, stay crispy, my friends.

Friday, March 3, 2017

Disappointing Kopi Club

It has been few months back since I last visited Kopi Club, a cafe restaurant located in Plaza Lowyat that serves local delights. I normally go for their 'nasi ayam goreng panas with coffee'. I like the taste of their fried chicken, big whole leg serving and a choice of coffee or tea for only RM12.90 (excluding service charge).

Today, I feel like having fried chicken and went for the it. Such a disappointing decision made. The service was bad, price gone up and portion shrink. The staffs, most of them were arrogant and ignorance to the customers. The price for my 'used-to-be' favourite nasi ayam goreng panas with coffee is now RM14.50 before service charge (have to pay for that kind of service?!); and lastly, the fried chicken...much smaller and it doesn't taste like how it used to be.
Well, we don't mind if the price increases due to costs, but can they maintain the quality or, at least more pleasant to the customers?! What say you?