The new iPhone 7: Top 4 Features

Everybody is talking about the new iPhone 7 but this time, it is not something that everyone is excited about. Perhaps only the hardcore fans of Apple will feel excited because some of the new features offered in the new iPhone 7 is really new (for Apple) but it is common in the world of Android users.

Firstly, the emphasis is on 'Black, jet black finishes'. 
Well, the origin of the mobile phone is in black anyway. I remember my first Nokia 8110 which was featured in the movie "Matrix" was an all black phone which was built with the "human technology" in mind. So, Apple is taking a bold move to go back to the classic and premium feel of black, a color that never fail. Excited? I don't think so.

Screenshot from Apple's Official Website. Source: http://www.apple.com/iphone-7/

Second, it is the "Splash and Water Resistance". 
Hmmm, anything new? Not really if you are already an Android user, especially Samsung or Sony. More phones are promoting active outdoor usage with a tougher built for users with out-going lifestyles. Even for some users who are not into extreme outdoor activities, having a water resistance smartphone can be useful when it is needed (maybe when a phone drop into the toilet?) Hence, water resistance is becoming a good-to-have feature for higher-end smartphones. I think Apple fans will be very excited about this but for an existing Android user, will this make them to switch to iPhone 7? (I don't think so).

Screenshot from Apple's Official Website. Source: http://www.apple.com/iphone-7/

Third, Two cameras that shoot as one (only available on iPhone 7 Plus).
Two is better than one? I am not a professional photographer so I cannot comment much about the quality of the dual camera with telephoto lens. We will have to wait for some reviews or comparison tests from the specialist like Techradar, CNET or Android Authority. We have also seen the use of dual-camera on some Android-based smartphones, with the latest model in the market that collaborated with Leica too. Perhaps this is the trend and will become more common in the near future.
Anyhow, the question is are you excited for a two cameras and it is only available if you purchase the iPhone 7 Plus, which will cost much more? To me, I am not so sure if it worth the money.

Screenshot from Apple's Official Website. Source: http://www.apple.com/iphone-7/

Lastly, The EarPods and AirPods
Okay, the new EarPods uses Lightning connector. Which means that you will not be able to use your EarPods while charging or vice versa. It is good that iPhone 7 still comes with the 3.5mm headphone jack adapter (wait, adapter? Then what is the point...). I personally feels that the Airpods design looks weird, especially looking at the picture shown on Apple's official website. Also, I think a careless person like me might lost the AirPods easily, unless it has a sensor or something that tells me I am away from the Pods if I have dropped it/misplace it somewhere. Well, maybe that's just me.

There are still a list of features that Apple is shouting about the new iPhone 7 and 7 Plus but I think the most significant features are these four. The overall design looks the same like iPhone 6 so it is not worth mentioning. After going through the Tech Specs on the website, I personally don't see the 'Wow-factor' and I am looking forward for the iPhone 8 perhaps.

What say you?

Are you happy with the Customer Service?

What is Customer Service?

I was downtown last week, walking around Bukit Bintang and doing some shopping in Pavilion KL and KLCC. I was shocked to experience our own very own customer service in some of the shops. Not a very pleasant experience but there are also some good ones.

The customer service in some of the retail shops was very poor. The promoters hardly welcome any customers. Sometimes they do greet the customers but were very mechanical. If you are lucky, they will notice you walking in or seeking help. Some, choose to ignore the customers.

So what are they doing in the shop?

The smartphone is their best companion at work now. They choose to concentrate on whatever they are doing with their phone rather than serving the customers. They don't even look happy when I asked them about their products, showing me the look as I have interrupted them. I just wonder who is the customer?!

Another incident I had when I approach a promoter at one of the China-based smartphone brands in KLCC. He advised me to go to their website to find out more about the specification of the model I inquire for. I think this is one of the reasons why many prefer to buy online as they don't have to feel disappointed with the services at the retail shop.

If employers are serious about their business and are customer-oriented, it is time to re-examine your customer service, especially at the storefront. Something simple can change the entire service culture of the business. Watch this: What Steve Jobs Learned From The Ritz-Carlton by Forbes