You may have heard about 'dahmakan' by now. They claimed to specialise in chef-made food delivery to your doorstep. As I have tried other food delivery services like Foodpanda and Grab food, so why not giving it a try too. Furthermore, I was being offered a first-time user voucher worth RM48 at RM20 by their promoters at Berjaya Times Square, Kuala Lumpur. Sounds like a good deal right? Basically, they are giving out around 58% discount to try their food for the first time.
Here are some facts about their products and service:
- Dahmakan is different from other food delivery providers. They have their own chefs preparing the food by themselves using their own packaging. So basically you can only order from their selected daily menu, not from any other restaurants out there.
- Their menu is based on a daily basis and first-come-first-serve basis. Meaning, every item have a limit (users will not know what is the quantity available) per day. These items can be sold-out if there is high demand or towards later of the day.
- You are allowed to pre-book your meal a few days in advance. Just need to choose the items, indicate the time of delivery and location. Payment can be made via credit card, Boost and even pay upon delivery.
Now, this is my review:
- I tried to pre-book a meal for 2 days in advance and paid by Boost via the dahmakan app. Everything runs smoothly and I got email notification of my order. My pre-set delivery time was 12.20PM - 1.20PM. Take note that the options given were all with 1-hour range. At first, I didn't bother much because my experience with other food delivery providers was always early.
- Until the day of delivery, I realised that they have changed my delivery time to 1.25PM - 1.40PM. After a while, I received a notification stating there is a delay. As a typical consumer, I would expect to have my meal within the pre-set time and this delay for a pre-booked meal is not acceptable.
- Then I tried to contact their customer service, but there was no reply. I waited for so long until I gave up. The waiting time keeps changing from 15 minutes, 8 minutes, 6 minutes then 7 minutes...
- I cannot cancel my order and I cannot go out to get my lunch but to wait for the meal to arrive. Luckily I do not have any appointments during these hours. Can't imagine if other customers who have fixed lunch hours and the delay could cause them to rush for their work.
- Waited until 1.20PM, the dahmakan staff called and asked me to collect the meal myself at the roadside. Seems like they cannot deliver to the office, despite having the option in the app to drop the meal at my office reception. Again, luckily my job is flexible enough to go out of the office anytime and pick up my meal.
The meal was cold when it arrived. - This is the meal I ordered, Salted Egg Buttered Chicken with Rice for RM14.90. Delivery charges of RM3 are waived with minimum order of RM18. So, I add on a Coconut Jelly for RM3.80. In total, my lunch with dahmakan cost RM18.80. I think this is $$$$$ costly but glad I got discount credits for trying this. What do you think?
- By the way, I nearly forget to mention this too. The rice was wet and sticky, not sure why but maybe over-cooked... I hope Chef Wong saw my feedback from the app.
 |
| Coconut Jelly for RM3.80 |
There you go, my very own review based on my experience only. I do not intend to promote nor comment on their products because this here is 'Choesay - Simply Say Something'.
Lastly, if you want to give it a try, first get a promotional voucher or discount credits :)
Lastly, if you want to give it a try, first get a promotional voucher or discount credits :)
